Standard Questions

What payment methods are accepted?

We accept credit card payments via Visa, Mastercard, Union Pay and American Express, as well as debit cards. We also accept payments via Klarna, PayPal, Google Pay and Shop Pay.

Can I order by phone or email?

Yes, you can order wallpaper online through our website, by phone or email.

Do you have a showroom?

Yes, our showroom is located in Goldcoast.

The Quarter Building 
9/46 Junction Road, Burleigh Heads, QLD 4220
( Corner 1 Fremantle Street)

Mon, Tues, Wed : By Appointment
Thurs and Friday: 9:30am - 2:00pm
Sat -Sun: Closed

1 Carspot available
Street parking on Fremantle Street

Where are you located?

Our head office is located in Gold Coast in Australia.

What is Klarna?

Klarna is a Buy Now Pay Later option, to find more information about how it works jump on to their website here.

Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally. Learn more.

How do I pay in 4 interest-free payments?

Select 4 interest-free payments to split your purchase into four equal payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.

How do automatic payments work?

Payments are collected fortnightly from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login.

Is there a fee to use 4 interest-free payments?

There are no upfront fees when you follow the payment schedule. If you fail to make a payment on time late fees may apply. For more information please review product terms.

Will Klarna do a credit check on me?

When you choose 4 interest-free payments, Klarna may order a credit report from a 3rd party. Please review product terms. for more information on this.

Who can join Klarna's rewards club?

Anyone above the age of 18 years old who has the Klarna app can join Klarna’s rewards club as a member, for free.

Where can I find out more about Klarna’s rewards program?

To find our more about the perks of joining Klarna's rewards club, visit https://www.klarna.com/au/rewards/.

How does Klarna work?

Klarna offers interest free payment plans for your online purchases at wallpaperlane.com.au where you buy what you want today, receive your order just as normal and pay it off in four equal, interest free fortnightly instalments.

What do you need:

  • You must live in Australia
  • You must be at least 18 years old
  • You must have a valid and verifiable email address and mobile phone number
  • You must use a valid Australia bank payment card to make a purchase
  • You must be capable of entering into a legally binding contract

Wallpaper

Can I order a sample?

To request a sample, please send us an enquiry with the product code or name you're interested in. We'll let you know if it's available and the cost.

How much do I need to order?

Depending on the size of your room and the specific wallpaper you've chosen, the quantity you require can vary.

What does pattern repeat mean?

Use this text to answer questions in as much detail as possible for your customers.

What is pattern match?

Use this text to answer questions in as much detail as possible for your customers.

What’s a “butt join” or butted seam?

A seam in which the wallpaper strips meet exactly, edge to edge. The two edges of the wallpaper should be touching but not overlapping. All Milton & King wall coverings are finished as a butted join for easy installation. A seam roller is a tool that can be used to seal the wallpaper seams and help smooth any edges that have lifted. Do not roll the seams too aggressively or you will push out all the adhesive.

What does “paste-the-wall” mean?

When using Paste-the-Wall wallpaper, the paste is applied directly to the wall before hanging each strip. This wallpaper is made with a special backing that does not expand when wet; therefore, it does not need to soak as in other application methods. Using Paste-the-Wall wallpaper could cut your hanging time in half. Since the wallpaper does not need to soak prior to hanging, it can be hung more easily and quickly. Also, you won’t need to set up a pasting table which can also save you some of the mess and clean up.

Can I clean the wallpaper?

Yes, you can. All Milton & King wallpapers are washable using a mild soap that does not contain detergent. Make sure you do not get the wallpaper too wet. It is best to have a dry cloth with you to wipe away excess moisture. Finish this washing process by rinsing the wallpaper with a lightly dampened cloth or sponge with water alone. Then immediately dry the wallpaper with a terry-cloth towel. Dirt, dust and other marks can be simply cleaned using the above method. Stains caused by grease and oil, ball point pen, felt tip markers, crayons etc, may not necessarily be removed. Note: Please use caution when cleaning your wallpaper as Milton & King accept no responsibility for any loss or damage that may occur from their use or during cleaning.

How can I protect my wallpaper from damage?

To ensure your wallpaper remains in pristine condition, it's essential to begin with a clean and smooth wall surface during installation.

Once your wallpaper has been installed, make sure you delicately clean your wallpaper with a mild soap, shield it from direct sunlight, and promptly attend to any damage. Be attentive to how you arrange your furniture.

Measuring

How many rolls will I need? 

To make this process easier for you, Wallpaper Lane provides a wallpaper calculator on every product page.  Simply enter your dimensions (height & width) and our calculator will provide you with the quantity of rolls you will need to order for your project.

We’ve even taken the design repeat into consideration when calculating how many rolls you will need.

If the calculator is still a little confusing please don’t hesitate to email us at hello@wallpaperlane.com.au with the wall dimensions (height and width) of each wall you’d like to cover with wallpaper and we can calculate how many wallpaper rolls you’ll need for you. It can be a bit complicated to figure out and we’re more than happy to help!

what sizes are the samples

Our sample sizes range from A4 to A5, depending on the supplier or brand.

Installation

Do I need a professional installer?

Our wallpaper is designed to be user-friendly, and many customers find success with DIY installation - so it's completely up to you! If you're comfortable with basic home improvement tasks and have a simple, repeating pattern, you can certainly install it yourself. If you rather have a professional touch, we do offer installation services to ensure a flawless finish for your space and save you time.

Do you offer installation services?

Yes absolutely we have a team of installers for Southeast Qld and NSW we recommend! Send us your request and we can provide an installation price.

What kind of wallpaper paste should I use?

For the best results, we recommend opting for a high-quality wallpaper paste. We suggest purchasing our premium wallpaper paste that is specially tailored for our wallpapers. You can discover our installation accessories here.

Can I install wallpaper in a bathroom/wet area?

Some wallpapers are heavier than others and will be more washable or scrubbable. 

We advise installing wallpaper away from areas with high steam or splashbacks. Bathrooms are acceptable as long as they are well-ventilated and positioned away from direct water exposure, such as above the shower or behind the tap section of the basin. Please be aware that we do not provide warranty coverage for any wallpaper damage resulting from these situations.

If you're uncertain about which wallpaper is best for your project, feel free to consult with us for guidance.

Aftercare

How do I care for my wallpaper?

Some wallpapers are more durable than others. If you're looking for wallpaper for a high-traffic area, consider vinyl. Vinyl wallpapers are more resistant to wear and tear than non-woven or paper-faced wallpapers. To protect your wallpaper, keep furniture at a distance that prevents rubbing or scratching.

Some vinyl wallpapers have a coating that makes them washable and scrubbable, so you can easily clean up food splatters or insect marks. Non-woven or paper-faced wallpapers may have a spongeable or wipeable care label. You can safely clean these with a dry cloth or damp sponge. Dusting is also recommended, but avoid hard scrubbing.

Always check the care label for specific instructions and never use harsh chemicals or sprays on your wallpaper.

How Do You Fix Peeling Wallpaper Edges?

While this is very rare, there are a number of reasons why it may happen. Please contact us with this query and some photos on hello@wallpaperlane.com.au and we will be able to assist.

Shipping & Return Policy

Do you ship internationally?

We only ship within Australia.

How will my order be packaged?

Your wallpaper will be packaged in a secure box, we take special care in packaging your order with care to protect your order during transit.

Will I need to sign for my delivery?

No signature required. Your wallpaper will be left in a safe spot. If you don't have a secure location, please let us know before placing your order so we can arrange alternative delivery options.

Can I change my delivery address?

You can change your delivery address within the first 24-48 hours of placing your order. Please notify us of the correct address by emailing us at hello@wallpaper.com.au, and we will make the necessary adjustments for you.

Do you deliver to PO Box address?

We do not deliver to PO Box addresses. This restriction is due to parcel sizes, as our shipments require a physical address for delivery.

I changed my mind, can I return my order and receive a refund or exchange?

We are unable to accept returns due to change of mind.

We understand that circumstances may change, and we recommend carefully reviewing your order before confirming the purchase. If you have any concerns or questions about your order, feel free to reach out to our customer service team before finalising your purchase.

What to Do if My Wallpaper Arrives Damaged?

We're committed to ensuring your wallpaper arrives in perfect condition. If you receive damaged wallpaper, please contact us right away at hello@wallpaperlane.com.au. We'll replace it as soon as possible.

Can't find what you're looking for?

Send us an email and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at hello@wallpaperlane.com.au