We offer Flat Rate shipping Australia wide!
We are delighted of offer our Wallpaper Lane customer flat rate shipping of $15 on all orders, Australia wide.
Delivery will take 2-5 weeks depending on our suppliers, lead-times could be longer if the stock has run low or out of stock overseas with our manufacturers, which in this instance you have the option to wait till the stock is re-produced or to re-select. Refunds will only be granted if the product is completely out of stock and no longer available to Australia. We receive your goods and send them onto you via Australia Post or other Courier Services including Aramex or Couriers Please. You will receive a con note and shipping details to track your parcel once they have left us.
You are required and responsible to enter the correct delivery address details when you place your order. If you enter the wrong address, if we are to re-send the order to the correct address it will be at your own expense. We will arrange for the delivery of your order with 24 hours of it arriving to us.
Express delivery may be an option on some suppliers should you require the order a little sooner than the usual delivery time. This will come at a delivery fee and will depend on the quantity need. Please contact us and we can find out if this is possible for your order.
It is up to each customer to check the order once it has arrived. Check the code and colour is correct before unwrapping goods.
Unfortunately, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. It is also the responsibility of the customer to inform us if an order does not arrive.
Once we learn if an order has not arrived by the due date, we will lodge an enquiry with the courier to ensure delivery occurs as soon as possible. If an item is lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to lead-time on which the supplier provides us. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Covid 19 Information
Freight delays are to be expected during Covid 19 due to the following reasons:
- As we have limited products made here in Australia, most of our brands are manufactured in the UK, USA and Europe and they are in a less fortunate position and due to lower staff levels, higher freight charges we are seeing delays continue and to be expected.
- There is higher volumes of online shopping added to worldwide postage companies which slows down the freight.
- Border closures can also slow down the trucks.
- There aren’t allowing passenger planes for freight to be added to standard lead times are noted in each of the product descriptions - please allow an additional 1-2 weeks on top of this in some cases.
Thank you for your understanding and patience during these difficult times