Terms and Conditions
RETURNS & REFUND POLICY
As we do not carry stock items of wallpaper and all wallpapers are to be ordered in as per customer, we cannot offer returns/exchanges if you have over ordered or if you’ve ordered the incorrect products. For this reason, we also do not accept returns for change of mind.
We and our suppliers take extra care in packaging all items, if an item has slipped from the the box faulty from mishandling in transit please contact us ASAP and we will be happy to offer you a refund or exchange or reorder more. We do not take responsibility or offer returns/refunds/exchanges for faults arising from installation. Please check your wallpaper for defects prior to hanging, and thoroughly read and follow the hanging instructions on your wallpapers label. We highly recommended you use our preferred paper hangers to avoid having wallpapers incorrectly installed.
In the event that the Wallpaper lane gives its agreement it shall be a term of the agreement that the Customer will pay all reasonable costs including freight costs and a surcharge of 30% of the invoices for the goods.
At wallpaper lane we have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience.We will not sell our database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.
We may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of our users, or others.
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use our website.
We offer Credit Card and Paypal payments. Credit Card payments can be made directly through PayPals secure Encryption software to ensure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction and know that your information is safe.
Payment methods on our website include PayPal and Credit Card.
- PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.
- PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
- After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
- You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
- You can use the PayPal as you want according to the on-screen instructions.
- Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.
- Payment is traceable. By using your PayPal account, you can trace the status of your payment.
- When you use your credit card through PayPal, nobody will see your credit card number, which will minimise the risk of unauthorised use.
INSTALLATION OF WALLPAPER PRODUCTS
In ALL cases follow the manufacturer’s instructions. We highly recommend our preferred installer be used to avoid mistakes and disappointment. Professional installers have a lot more experience if there was something to happen unexpectedly with the paper.
Please contact www.wallcoverings.net.au Michael Bryant 0401 286 247.
All manufactures of wallpaper will have their own instructions for when it comes to installation. If you hire your own installer or installer yourself You are responsible to following all instructions, should there be a mistake we take no responsibility for your method. If the supplier has forgot to supply the instructions contact us immediately and we will organise those for you prior to installation.
CUSTOMERS RESPONSIBILITY OF RECEIVING GOODS
It is up to each customer to check the order once it has arrived. Check the code and colour is correct before unwrapping goods.
There is the odd occasion that wallpapers arrive faulty from the production process. Faults can include shading, miss prints and creasing. We sincerely apologise if this does ever happen to you order and remember we are a phone call away to help so in the event this might occur.
Please ensure all rolls of wallpaper are inspected prior to installation and no claims can be made once the paper is installed.
Should there be a fault you MUST immediately stop, call us and email photographs and we will send a claim for a replacement once the fault has been assessed. Unfortunately, no claims can me made for installation costs.
We try to offer the best prices possible on all of our wallpaper ranges and some prices are a set RRP by our wholesalers. In the event you have found a competitive price please CONTACT US and we will also see what we can do for you. Freight and handling plays a huge roll as all wallpapers are imported or delivered to us, so we have tried our best to keep prices competitive and have a fair freight rate. All prices are subject to change, our wholesalers will sometimes give us notice overnight of a price rise and this will need to reflect in our online prices immediately.
We offer a flat rate of $15 on all orders and Express Shipping may be available for selected orders, of course depending on supplier stock location and availability. Please do not hesitate to contact us if you have any question about shipping, or read more here. Please always include a shipping address on your order so goods can be sent to you.
PURCHASING OF WALLPAPER ONLINE
We cannot guarantee the accuracy of colours and sheen effects on your screen. The display of colour depends on your screen settings, resolution and on the light of the surrounding colours. Please if you are unsure contact us and we can send you an image of the paper in real life or request a sample should one be available.